Called before 2:00 PM
Air conditioning repair
The unit that stopped in August, the one icing over, the one tripping its breaker. Any make, any model, diagnosed and priced before a tool comes out of the van.
What a repair visit coversSpring, TX · Licensed TACLB33125E · Since 2012
Seven to ten, seven days, at regular rates.
KAC Express fixes, fits and replaces air conditioning and heating around Spring and north Houston. Call before two in the afternoon and someone is out the same day.
The working day
Everything this company promises is a time.
Not a slogan, a schedule. Fifteen hours a day, every day of the week, and the evening and weekend end of it charged the same as a Tuesday morning.
- 05:00Answered
A customer's Google review records reaching KAC at five in the morning and getting an answer, an arrival window, and an arrival at that window.
- 07:00Open
The working day starts at seven, Monday through Sunday, with no separate weekend line to call.
- 14:00Same-day cutoff
Call before two in the afternoon and KAC promises to be out that same day to look at the fault.
- 22:00Still open
Ten at night, seven days, at regular rates. Late evenings are not billed as overtime.
On the record
Thirteen years of it, in one place.
KAC Express has worked out of Spring since 2012 under Texas licence TACLB33125E. The review count is the part worth reading: four hundred and twenty one of them, and the average has not moved off five.
- Google rating
5.0
Google rating
- Google reviews
421
Google reviews
- Trading since
2012
Trading since
- Hours open a week
105
Hours open a week
Inside those hours
What gets fixed, fitted and replaced.
Residential heating and cooling, every major brand, repairs through to full changeouts. Six things in detail, and a phone number for the ones that do not fit a heading.
- AC installation and replacementFull changeouts: outdoor unit, coil, plenum and the duct work that feeds it. Sized to the house rather than to whatever was there before.How a changeout runs
- Heating and furnace repairGas and electric furnaces, heat pumps, and the first cold night in November when the thing has not run since February.Heating faults we see
- Furnaces and heat pumpsNew gas or electric furnaces and heat pump systems, fitted with the flue, the drain and the electrical done properly rather than reused.Installation detail
- Indoor air qualityMedia air cleaners, UV purifiers, humidifiers and duct sealing, for the houses where the temperature is fine but the air is not.Air quality options
- Energy savings and zoningZone control, thermostats, duct sealing and the Energy Savings Agreement, aimed at the upstairs that never cools and the bill that follows it.Where the savings are
After the call
What the same day actually looks like.
Four stations, in the order they happen. Most of this job is somewhere you will never stand, which is exactly why it gets photographed.
01
The call, and the window
You describe what the system is doing. You get an arrival window on that call, not a promise to call back with one. Before 2:00 PM and the window is the same day.
02
Up in the attic, where it actually lives
In most Spring houses the air handler and the furnace are in the attic, which is where the leaks, the blocked drains and the failed float switches are too. That is the first place the inspection goes.
03
The number, before the tool
The fault gets explained and the job gets priced flat rate. You agree to a figure and that is the figure on the invoice. If someone else has already quoted you, this is where a second opinion goes.
04
Sealed, tested, and left tidy
Seams get mastic rather than a wrap of tape. Drains get run properly. The new plenum gets dated so the next person to open the attic knows what year they are looking at.
Four hundred and twenty one of these
The late end of the day is the part customers write about.
My air conditioning went out in the middle of the night, and I was able to reach Trung at 5:00 AM. To my surprise, he answered right away, gave me a timeframe for arrival, and showed up exactly when he said he would.
My old r22 system finally went to hvac heaven 24 hours ago, kac just left my house after completely rebuilding and improving my system in a matter of hours with trane equipment!!!!!
I called after hours for two AC issues on both of my units and their technician arrived within an hour. The service was fast, professional, and the issues on both of my units were resolved. KAC is reliable, responsive, and always delivers outstanding work.
His recommendation was to replace the AC, and after comparing prices with others in the area, his quote was actually below average. On top of that, he was able to get everything done the same day, which was a lifesaver.
Before you call
The questions that come up on the phone.
Ten at night, any day of the week. The phone is answered from 7:00 AM to 10:00 PM Monday to Sunday, and evenings and weekends inside those hours are charged at the same rates as a Tuesday morning. Holidays are by appointment.
If you call before 2:00 PM, yes. That is a promise KAC Express publishes: call before two in the afternoon and a technician will be out that same day to look at the fault. Later than that and the appointment usually lands next day.
Yes. KAC Express quotes flat rate and gives you the number for the job before anyone picks up a tool, so the figure you agree to is the figure you pay. There are no hourly surprises added at the end.
New customers get fifty dollars off their first repair. It comes off the invoice on that first visit, and it is a standing offer rather than a seasonal promotion.
Ask for a second opinion. KAC Express will look at the same system and tell you what it actually needs, which is worth doing before you agree to a replacement that a repair would have covered.
Both. Repairs on any make or model, and full changeouts including the furnace, the coil, the outdoor unit and the ductwork around them. Financing with monthly payments and zero percent APR on qualifying systems is available through Synchrony.
Spring first, then The Woodlands, Klein, Tomball, Conroe, Shenandoah, Oak Ridge North, Porter, New Caney, Kingwood, Humble and Atascocita. If you are close to that line, call and ask.
22:00
Still open, still answering.
New customers get fifty dollars off a first repair. If another contractor has already quoted you, ask for a second opinion before you agree to it.
Serving Spring, The Woodlands, Klein, Tomball, Conroe, Shenandoah and the rest of north Houston.